Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including mystery boxes, custom scaled prints, B or C graded listings.
Additional non-returnable items:
- Custom Orders
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Disclaimer
All items sold on hyperspace3d.com are a raw kit and printed in PETG (colours may vary). This means it is not a finished product unless stated otherwise. Buyer is responsible for the post-processing and finishing of the products purchased. Some items may require additional assembly upon delivery assistance can be provided with assembly by email support@hyperspace3d.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the ”contact us” page
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should fill out a return form and one of the team will be in touch with a returns address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Fill out the contact form on the Contact Us page and one of the team will be happy to help.